SHIPPING AND DELIVERY POLICY
Shipping and Delivery Policy
Last Updated: August 20, 2026
Thank you for shopping with wenmlus.shop.
This Shipping and Delivery Policy explains the shipping arrangements applicable to orders placed through our website.
Free Standard Shipping
Standard shipping is free on all accepted orders placed through wenmlus.shop.
No standard shipping fee will be added to your order.
Estimated Delivery Time
Our estimated delivery timeframe is:
15 to 20 days from order confirmation.
This timeframe applies to orders processed and transported under normal circumstances.
The delivery period begins after your order has been successfully confirmed.
Order Processing
After your order and payment have been successfully confirmed, the order will enter processing.
Customers will normally receive an electronic order confirmation containing the principal details of the purchase.
Please carefully review your shipping information after placing an order.
Tracking
When tracking information is available, it may be sent by email or made available through the tracking functions associated with your order.
Tracking information may not become active immediately after shipment.
Carriers may require additional time to register and update tracking events.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to correct the address if the parcel has not yet been dispatched.
We cannot guarantee changes after the parcel has been handed to a shipping carrier.
Delivery Delays
Occasionally, exceptional circumstances may affect shipping times.
These may include:
- Carrier delays;
- Severe weather;
- Customs or border procedures where relevant;
- Peak seasonal demand;
- Transport disruption;
- Public holidays; or
- Other circumstances outside reasonable operational control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide assistance and relevant information.
Your mandatory consumer rights concerning delivery delays remain unaffected.
French consumer guidance requires online sellers to specify and respect a delivery date or period, with remedies available where applicable if delivery is not completed as agreed.
Package Marked Delivered but Not Received
If tracking shows your parcel as delivered but you cannot locate it:
- Check around the delivery location;
- Check with other members of your household;
- Check with neighbors or building reception where relevant; and
- Review any delivery information provided by the carrier.
If the parcel still cannot be located, contact:
Please include your order number and available tracking information.
Damaged Parcels
If a package or product arrives visibly damaged, contact us as soon as reasonably possible at:
Please include your order number and photographs of the package and product where helpful.
Incorrect Products
If you receive a product different from the item ordered, contact us at:
We will review the matter and provide appropriate assistance.
Contact
For any shipping or delivery questions:
wenmlus.shop
help@wenmlus.shop
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