RETURN AND REFUND POLICY
Return and Refund Policy
Last Updated: August 20, 2026
At wenmlus.shop, we want our customers to be satisfied with their purchases.
This Return and Refund Policy explains the conditions applicable to returns, refunds, cancellations, defective products, and the statutory right of withdrawal.
14-Day Right of Withdrawal
Consumers generally have the right to withdraw from a distance purchase within 14 days from the date the goods are received, without having to provide a reason, except where a statutory exception applies.
If several products from the same order are delivered separately, the withdrawal period generally begins when the last relevant product is received.
To exercise your right of withdrawal, you must clearly inform us of your decision before the applicable withdrawal period expires.
Contact:
Please include sufficient information to identify your order.
Returning Your Product
After notifying us that you wish to exercise your right of withdrawal, you must return the relevant goods within 14 days following your notification.
Products may be inspected to the extent reasonably necessary to establish their nature, characteristics, and functioning.
You may be responsible for any reduction in value resulting from handling beyond what would reasonably be permitted when examining a product in a physical store.
Where reasonably possible, products should be returned with their original packaging, tags, accessories, and other items supplied with the order.
Before sending any return, contact:
Our customer service team will provide the appropriate return instructions.
Please do not send products to an address shown on the original parcel unless our customer service team has specifically instructed you to do so.
Return Shipping Costs
For returns resulting solely from a change of mind under the statutory right of withdrawal, the direct cost of returning the goods is normally the responsibility of the customer.
If a product is incorrect, damaged during delivery, defective, or legally non-conforming, wenmlus.shop will cover reasonable return costs where required by applicable law.
Damaged, Incorrect or Defective Products
If you receive an incorrect, damaged, defective, or apparently non-conforming product, please contact us as soon as reasonably possible at:
Please include:
- Your order number;
- A description of the issue; and
- Photographs of the product and packaging where reasonably necessary to assess the problem.
Your rights under this policy are in addition to any mandatory statutory rights available under applicable consumer law.
Statutory Guarantee of Conformity
Consumers purchasing goods may benefit from the French statutory guarantee of conformity and other mandatory legal warranties.
Where applicable, the statutory guarantee of conformity may generally be exercised for two years from delivery of the goods.
These statutory rights apply independently of this Return and Refund Policy.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products where an exception provided by law applies.
Examples may include:
- Goods made to the consumer's specifications or clearly personalized;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that cannot be returned for health protection or hygiene reasons once unsealed after delivery; and
- Other categories expressly excluded by applicable law.
An exception will only be applied where legally applicable to the relevant product.
Refunds
When a valid right of withdrawal is exercised, eligible amounts will be refunded in accordance with applicable law.
Refunds will generally be issued no later than 14 days after we are informed of your decision to withdraw.
For purchases involving physical goods, we may postpone reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first where permitted by law.
Refunds are normally made using the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional charges to the customer.
Original Shipping Charges
Standard shipping at wenmlus.shop is free.
Therefore, no standard delivery fee is deducted from eligible refunds.
Refund Processing Time
After we issue a refund, additional processing time may be required before the funds appear in your account.
This processing time depends on your bank, card issuer, or payment service provider and is outside our direct control.
Order Cancellation Before Shipping
If you wish to cancel an order before it has been shipped, contact us as soon as possible at:
If your order has not yet been dispatched and its processing status still allows cancellation, we will make reasonable efforts to cancel it.
Once an order has entered the shipping process, cancellation may no longer be possible and the normal return procedure may apply.
Contact
wenmlus.shop
help@wenmlus.shop
- Choosing a selection results in a full page refresh.